The Future of Customer Engagement and Experience Podcast

Customers today aren’t just buying products and services - they’re buying the experience, and are willing to pay more for a great CX. Welcome to The Future of Customer Engagement and Experience, dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and business to business, from sales, marketing, customer experience, data management, purpose, and more. Hosted by Steven Spears in partnership with FCEE.